Portable Devices: Massive Issues with The Software
Last month, I wrote about the massive issues regarding the hardware in a vast array of portable devices, that vary from mobile phones, to tablets like the iPad, to gaming devices like the Nintendo 3DS, Sony PSP and Sony PS Vita. Now though, we’re taking the flaws with all of these devices to the next level, but instead of going on about the hardware issues, we’re going to start talking about the many software issues that portable devices are afflicated with, including the firmware/OS that each device runs on, the software that gets adapted to work on these devices, and the measures that companies put in place to update these devices as well as protecting themselves, their devices and their customers from hackers.
– Firmware/OS (Including Safety Measures and Protection from Hackers)
With the release of some later portable devices, like the PlayStation Vita, Nintendo 3DS, iPhone 5, Samsung Galaxy S3, iPads, and other tablets, the procedures that companies put in place to create an OS/Firmware for a device start around 3-4 years before the device even hits the market, and around 1-2 years before it’s even unveiled to the general public, so with all this time they have to create, test, patch, and adapt their software to work as the backbone of these devices, you’d like they would have worked out all of the bugs, glitches and compatibility issues beforehand. Unfortunately, it isn’t that way, and usually on the day of release, most devices have a day one patch to fix issues that the developers either missed or couldn’t be bothered to sort out before shipping these devices to retail.
This is a mnajor issue for me, as it shows a failure to create a safe, secure, and fully functioning OS/Firmware for portable devices before going ot retail, and then it’s up to the consumer to download the updated version of the software upon booting it up. It’s also the consumer’s responsibility to make sure that the updated software is downloaded and installed successfully, and if it doesn’t and ends up breaking your device (or bricking it, as us techies say) then it’s up to the consumer to either fix it, pay out for repairs, ship back to the manufacturer or buy a whole new device, as the companies that make these portable devices don’t take any of the responsibility for these issues, even though its their fault for not applying these fixes to the Firmware/OS before shipping it to retail.
On the plus side though ,there is a good side of keepin gyour device up to date. The main reason is that bugs, and loopholes can be patched. This means that those who buy new games, apps, and programs from their portable stores, like the PSN, Xbox LIVE, Google Play and Apple App Store, can be reassured that their information, like usernames, passwords and credit card details, won’t be hacked but some stranger, and used to either take over their accounts or to drain money out of your bank accounts. Another plus isde of keeping Firmware/OS software up to date is the addition of new features, like Siri or iOS, improved video and audio playbacks, classic game support, like PSOne games on PSP and Vita, and emulators for even older games, like eShop on Nintendo 3DS, to just name a few.
The real negative side of today’s Firmware/OS software on portable devices is that hackers tend to be ahead of those actually creating the software for these devices, and if a specified Firmware/OS is hacked wide open, then it can damage the sales and success of that device, leading to the publishers, like Apple, Google, Sony and Nintendo, from investing further in these devices. The biggest hack in recent years on portable devices, was the PlayStation Portable, which saw Version 1.00 of it’s Firmware hacked less than 2 days after going on sale in Japan. Yes, that was 3 months before it’s North American launch, and 9 months before it’s European launch. From that hack, gamers were able to launch emulators for SEGA Mega Drive/Genesis, Nintendo Gameboy, Gameboy Colour and Gameboy Advance, as well as old Atarri games, all PSOne Classics and every PSP game from ISO files. This pretty much crippled the PSP in the West before it had even gone on sale, but Sony tried to persist over the course of 5-6 years, and saw the publisher release over 50 different Firmware updates that took the device from Version 1.00 to Version 6.60. In the end Sony gave up on the PSP, due to poor sales, and due to an inability to beat the hackers, who always cracked each Firmware revision within 24 hours of release. We’ve seen the beginning of these kinds of hacks and cracks making their way to devices on iOS, Android, Windows Phone, the PS Vita and the Nintendo 3DS, but only time will tell whether or not these companies succeed against the hackers or whether the hackers will win the war.
There are ways that companies can, will and have been doing to protect the Firmware/OS on their devices against hackers and other people who want to gain access to your personal information. Firstly, they need to make sure that their are no loopholes in their Firmwares/OS, as this just invites hackers in to find exploits in the software. From there the hackers can create new programs to take advantage of this loophole, which could allow the Firmware/OS to be cracked open, allowing third party applications to run on it, as well as creating a whole new Firmware/OS that allows hackers to do anything and everything on these devices. Another issue from hacked devices is that it could allow unlawful people access to credit card details, usernames and passwords to accounts on networked storefronts like the PSN, Xbox LIVE, Nintendo eShops, Apple App Store and Google Play Store.
Something like this happened in 2011 to Sony PSN. The networks home device, the PS3 was completely cracked open, including a complete hack of the Firmware/OS, and this allowed hackers to create their own custom Firmware on the device. It also allowed another group to completely disable the PSN for a number of months, and even gain access to usernames and passwords for thousands of its users, but Sony was insistent that no credit card details were taken in the hack. Even just recently, a hack on South Korean bank accounts pointed to China being the culprit behind it all, but after a huge investigation, it seems like the hack actually came from North Korea, and they made it look like China did it all. This means that the companies that create the Firmware/OS and networks tha tlink any number of devices to each other and to themselves don;t just need to be protected from hackers in their own country or even their own continent, but they have to protect their Firmware/OS, portable devices, consumers and themselves from hackers all over the world, who not only outnumber these companies, but also seem to have an upper hand at every turn. It’s a huge step that companies need to rise to ensure the best possible experience in terms of hardware and software in portable devices.
– Adapting Software for Portable Devices
Every company wants to adapt from software from either previous incarnations of their devices, or from systems created by another company to try and increase the interest in a particular portable device. On iOS and Android devices, they try to create anything and everything from Seismographs, to Comic Shop guides, to Game walkthroughs, to actual games like Sonic 1 from the SEGA Mega Drive/Genesis. On portable gaming devices, like the PSP, Vita and 3DS, it can range from PSOne Classics, PSP games, Nintendo and SEGA Classics, to add ons for current titles, including downloadable content and demos.
The way all of this content interacts with the consumer and the device in general depends on how the device has been created and what the input methods are for that device. If we take a brand new game or app created from the ground up to work on most portable devices today, then it’s been especially created for use with that devices touch-screen, like Android and iOS devices for instance. This can be a plus and a negative, as you do get used to working that game or app on the touch-screen, but it’s quite bad when that specially created touch-screen app is ported over to other devices like the Vita and 3DS, where you have the ability to choose to play with either the touch-screen or the hardware’s control, like the D-Pad etc. This can cause apps or games to lose something special in the transition.
The other way is for older games and apps to be adapted to work on newer devices. This is when issues can be far more profound and disheartening, because they tend to have come from non-touch-screen enabled devices, and are being made to work on touch-screen devices. In terms of apps, this isn’t much of an aiisue, because the age of apps started around the same time as touch-screen enabled portable devices, but this issue can be very damaging when it comes to classic games being adapted to work on portable devices that use touch-screens. For instance, the classic Sonic games from the SEGA/Mega Drive have been adapted to work on iOS and Android devices, and instead of having a gamepad to control the movements of Sonic, you have to use the touch-screen to run and jump, and quite frankly, it just doesn’t have the same responsive abilities that playing it with a gamepad provides. Other titles adapted for touch-screen enabled portable devices are game like GTA III and Vice City, which were originally on sixth gen consoels and PC, meaning that they required either a gampad, or a mouse and keyboard, so when they were ported to iOS and Android devices, the controls were switched completely to be touch-screen enabled, and even though they look graphically better than the originals, the controls feels worse, much worse, as they feel messy, forced, unresponsive and just plain arkward.
– Closing Thoughts
Now we have the issues that have plagued all kinds of portable devices in the world today, whether its a phone, tablet, gaming device or laptops, these issues stretch from hardware, to software, to security issues, and they need to be clarified and sorted within the next few years or consumers are going to be fighting these manufacters and companies sooner, rather than later, which could seriously affect the profit margin and consumer support in those companies in the very near future, and could even lead to accusations of gross negligence, and incompetence against these companies, as well as class action suits to get back what has been lost to the consumer as a result of their failures to make portable devices safe, secure and accessible all at the same time. We want to see action very soon.
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Written By: Matt Stanyon -(CSW) Manging Editor-
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