Scam Watch: JustAnswer.com Is It A Scam ? Or Is It Just A Really Bad Investment ?

Dear Readers,

(Last Updated April 16th, 2015 @ 6:35 pm EST) RC 7.0 MO

For this week’s “Scam Watch” feature. I thought I would tell you a little about the Internet service called JustAnswer.com JustAnswer.com is a Question/Answer site where you can go to ask any kind of question to a so called “Expert” Which is supposed to answer your question.On their homepage they claim their service works this way:

But for most users it is more like this: Ask a question, Make a user account, write a bit more about your problem, contact with the “Expert” then you choose what you want to pay him for his services. Like $10, $20 or $30 dollars USD, and they claim you will get much faster and better help if you pay more. Anyways, the next step, you pay, you wait, you wait more and then you wait a little more. Then you check your bank account and you might see that they have “taken out more money” than you actually agreed to pay for a service you never even received. On their site there is a complaint section, I have copied some of the post from the section (This complaint section has since been removed): “I needed some advice on a wound my cat received by a raccoon. I needed the information immediately and this seemed like a good option. I asked the question and was asked how much I would pay- I chose 13.00. It directed me immediately to Paypal where I paid the amount. in full using my bank acct. Received the receipt and waited. About an hour later I got an email that I had a response. I went to retrieve and it asked me to pay… I contacted customer service and they said I had not paid. Checked Paypal and it was received by them- also deducted from my bank acct. I sent them the receipt and went back and forth with about 20 emails. Got no where but the run around. I asked for a phone number – I called, no one answers… so left a message. 2 days later and have gotten nowhere. I am really ticked off- not even just the money- but the principal and the time I have taken on this! Ridiculous… DO NOT USE THIS COMPANY- YOU WILL BE SORRY!” “I clicked the $10.00 box that I am willing to pay for recommendation of a simple drawing software program. They charged me for $175.00. I sent them an email and claimed a refund. No response yet. I was in touch with their ‘Expert’ waiting for further advice because the first was not fully usable. I am waiting for both responses. 08 / May/ 2009″ “i did not accept any answer’s i received so they told me i would receive all my money back in my account in four days but instead the took twice as much more out and made my account over drawn by $148.00.” “I submitted a question to Justanswer and paid £6.30. I was told the money would only be taken from me if I accepted an answer. I haven’t had any answers at all but the money has been taken.” Also important to note that if you decide you want to exit their site. You end up getting this message:

WAIT! Your question has not been posted yet. This is what you get by placing a fully refundable deposit into your JustAnswer account:

* Experts are reassured that you are serious and are willing to reward them for a helpful answer.

* You will be able to preview and “Accept” your answer before deciding to pay for it.

* Deposits are fully refundable for any reason until you are happy. Satisfaction guaranteed!

Thank you,

JustAnswer

JustAnswer also tells you that if you are not satisfied with your experts answer. You do not need to pay, but how can this be when you need to pay to get in contact with the said “expert” ? I would highly recommend you stay away from this site. Now I am not saying that they only scam people. JustAnswer.com may help around 25% or so of people. But when someone loose $100 USD when they only choose to pay $6 USD something is very wrong ! From the comments I have read throughout the net it seems like around 50% actually get what they are told to they will get. It also seems like they have had some inside scamming themselves, people who claimed to be experts and were noting of the sort. ———————————————————————————————–

Now the link I am about to share with you all is 100% legit and is in fact on the JustAnswer.com website. Via the link we have provided for you. So you all can see how counter productive and really silly it seems. HELL…..I maybe DEAD wrong but you just need to click on the link and read the proceeding text to DECIDE FOR YOURSELF…… ———————————————————————————————–

One Of JustAnswers.com Claims: every ninth sec **Image directly taken from JustAnswer.com website ———————————————————————————————–

JustAnswer.com Wikipedia Page: http://en.wikipedia.org/wiki/Justanswer.com **Link Provided By (CSW) -Moderator- Erin ———————————————————————————————–

JustAnswer.com Better Business Bureau (BBB) Profile: http://www.bbb.org/us/Find-Business-Reviews/url/justanswer_com/ ———————————————————————————————–

JustAnswer.com Promo Link The Shockingly Simple JustAnswer® Promise” – http://ww2.justanswer.com/shockingly-simple-justanswer-promise **Link Discovered By Nico ———————————————————————————————–

JustAnswer.com HELP And REFUND Section “Blackbelt Support” Quality. Access. Compassion – http://ww2.justanswer.com/help/topics/143 **Link Discovered By Nico ———————————————————————————————–

JustAnswer.com How Can I Request A REFUND ? Linkhttp://ww2.justanswer.com/help/how-can-i-request-refund Verification Status: Confirmed as a SAFE LINK. Confirmed via (CSW) readership as useful. But you must be registered to see page. JustAnswer.com REFUND Linkhttp://www.justanswer.com/refund/refund.aspx Verification Status: Confirmed as a SAFE LINK. Confirmed via (CSW) readership as useful. But you must be registered to see page. **Both JustAnswer REFUND LINKS Were Provided By Commenter Ethan ———————————————————————————————–

JustAnswer.com Customer Service E-Mail Addresscs@justanswer.com Verification Status: E-mail Address is Confirmed via (CSW) readership. **E-mail Address Provided By Commenter Ethan ———————————————————————————————–

JustAnswer.com Non-Corporate Customer Service Phone Numbers

Toll-Free: 888-587-8220,  888-567-8220, 1-888-862-9212

Canadian Toll-Free Number: 1-888-587-8220

UK Toll-Free Number: 0-800-452-621

Australian Toll-Free Number: 1-800-679-634

New Zealand Toll-Free Number: 0-800-452-621

Intl: 650-385-2899 and 1-650-985-2899

From The Rest Of The World: 1-650-385-2899

Verification Status Of Non-Highlighted JustAnswer.com Customer Service Numbers: Confirmed by (CSW) readership.

Verification Status Of RED Highlighted JustAnswer.com Toll Free Customer Service Number: Confirmed via (CSW) readership and Scam Watch Team.

Verification Status Of Orange Highlighted JustAnswer.com Canadian Toll-Free Service Number: Confirmed via (CSW) readership and Scam Watch Team.

Verification Status Of Brown Highlighted JustAnswer.com Canadian Toll-Free Service Number: Are not confirmed via (CSW) readership and or Scam Watch Team.

Verification Status Of Blue Highlighted JustAnswer.com Toll-Free Service Number: Are not confirmed via (CSW) readership and or Scam Watch Team.

*Non-Corporate Customer Service Numbers Provided By Commenter Ethan

**Second Toll Free Number Customer Service Number Provided By Commenter Plain Jane

***Canadian Toll-Free Number Provided By Commenter Daniel

****All Numbers In Brown Were Provided By Commenter Mike H.

*****All Numbers In Blue Were Provided By Commenter Alan

———————————————————————————————–

JustAnswer.com Direct Corporate Phone Numbers: 1-415-929-9923 Verification Status: Confirmed via (CSW) readership and Scam Watch Team. The 1-415-929-9923 corporate phone numbers above have been confirmed by both our “Scam Watch Team” and (CSW’s) readership. On a number of occasions. But please feel free to comment below if you have indeed called one or both of the above numbers and let us know if they are indeed helpful. In solving any issues you came across. *Phone Numbers Provided By Commenter James Fox ———————————————————————————————–

If you guys have any question regarding this or any other similar subject. Please don’t hesitate to comment or e-mail us @ computer.savvy@hotmail.com

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Important Side Note: Please guys could you speak English in the comments section. If you can’t speak English please use the following embedded link to GOOGLE TRANSLATOR. It’s 100% free and very easy to use. ———————————————————————————————–

DISCLAIMER: The Computer Savvy Weblog has no control over the ads Google decides to display on our blog/site. Due to the fact The Computer Savvy Weblog is using the free version of WordPress. Sorry for any inconvenience or possible misunderstandings this may of caused.

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Return To The Main Features Page

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Post Written By Nico And Scam Watch Feature Was Created By Remy “Se7en”

1,920 Responses to Scam Watch: JustAnswer.com Is It A Scam ? Or Is It Just A Really Bad Investment ?

  1. Donna says:

    Just because Justanswer have been running for 10 years that doesn’t make what they r doing right that just means they have been scamming people for that long like I said that website needs to be closed down.

  2. T. Wilcox says:

    Unfortunately I didn’t read your site until after I had used Just Answer and had found that all the tricks that were described happened to me. So far nothing is showing except that they originally posted 5E and the confirmation came through as 45E is there any way in which one can prevent other monies being taken?

    • jludwic says:

      I am an American who truly believes in the freedom of speech and my rights under the constitution to express my beliefs. I have been an expert with JA since Sept 2008 and am unhappy with how the evolution of the site has changed it’s original model. I used to say “I have the best job in the world.”

      I no longer feel appreciated and I am just not in tune with the new “model”. The site originated with “ask a question and pay a chosen value”. That is no longer the model and it pains me.
      Experts are not appreciated. They started an “expert appreciation program” a week or so ago where the moderators choose their “favorites” and give them a gift card”. Big deal. I’m not a favorite because I have been very vocal about my dissatisfaction. But one thing I can assure the public, if you get “JUDITH” to answer your immigration question I give you my heart and soul, as well as my 37 years of experience and knowledge. You will get your money’s worth with my answer. I take pride in my ethics.

      My account may be terminated for this post, but so be it. Life will go on. You can always google “Judith Ludwic” or “Askvisaquestions.com” and I am happy to help. Serving the immigrant population since 1978 has been my life’s mission.

      • Mel says:

        Couldn’t agree more Judith. I remember when they used to respect experts. You could actually win cash and prizes on the wheel and I remember when they would have contests and give away ipads.

        It is really sad that they now they have no respect for experts. Favor specific experts and give them priority access, and they don’t even give them priority access for the right reasons. They give priority access to the experts that make them the most money, it has nothing to do with quality.

        Also very sad that you have to be worried about being removed from the site and they experts in fear of speaking out about the truth. I am sure the employees feel the same.

        • jludwic says:

          In all fairness, after my post my JA mod did reach out to me and we had a very long telephone discussion. My comments about the appreciation program were uninformed and incorrect. I do believe my concerns were truly welcomed and it was very encouraging to have had such a open exchange about expert issues. We will see. Indeed my morale has been lifted somewhat just by the reception. Thank you to my mod, you know who you are!

  3. AngryExpert9999999 says:

    Ok JA, enough already! Yes I am a disgruntled angry expert who is tired of you ripping off customers and experts. Could one person from Just Answer please come here and reply honestly? You don’t have to use your real name but give us the truth. I do believe some posts are from employees anyway but still I would like to hear more about why someone up there thinks it is ok to trick people out of money and experts out of time.

    It is super common now for an expert to completely satisfy a customer only to have that customer refund because they did not know they signed up for a subscription.

    Here is what I think is going down now. Just Answer is keeping the initial $5 deposit even when they do a refund unless the customer really complains. Since the customer likely got to the site through a google ad it may have only cost Just Answer $2 or so for that click. That means they are profiting on every question placed.

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