Scam Watch: JustAnswer.com Is It A Scam ? Or Is It Just A Really Bad Investment ?

Dear Readers,

(Last Updated April 16th, 2015 @ 6:35 pm EST) RC 7.0 MO

For this week’s “Scam Watch” feature. I thought I would tell you a little about the Internet service called JustAnswer.com JustAnswer.com is a Question/Answer site where you can go to ask any kind of question to a so called “Expert” Which is supposed to answer your question.On their homepage they claim their service works this way:

But for most users it is more like this: Ask a question, Make a user account, write a bit more about your problem, contact with the “Expert” then you choose what you want to pay him for his services. Like $10, $20 or $30 dollars USD, and they claim you will get much faster and better help if you pay more. Anyways, the next step, you pay, you wait, you wait more and then you wait a little more. Then you check your bank account and you might see that they have “taken out more money” than you actually agreed to pay for a service you never even received. On their site there is a complaint section, I have copied some of the post from the section (This complaint section has since been removed): “I needed some advice on a wound my cat received by a raccoon. I needed the information immediately and this seemed like a good option. I asked the question and was asked how much I would pay- I chose 13.00. It directed me immediately to Paypal where I paid the amount. in full using my bank acct. Received the receipt and waited. About an hour later I got an email that I had a response. I went to retrieve and it asked me to pay… I contacted customer service and they said I had not paid. Checked Paypal and it was received by them- also deducted from my bank acct. I sent them the receipt and went back and forth with about 20 emails. Got no where but the run around. I asked for a phone number – I called, no one answers… so left a message. 2 days later and have gotten nowhere. I am really ticked off- not even just the money- but the principal and the time I have taken on this! Ridiculous… DO NOT USE THIS COMPANY- YOU WILL BE SORRY!” “I clicked the $10.00 box that I am willing to pay for recommendation of a simple drawing software program. They charged me for $175.00. I sent them an email and claimed a refund. No response yet. I was in touch with their ‘Expert’ waiting for further advice because the first was not fully usable. I am waiting for both responses. 08 / May/ 2009″ “i did not accept any answer’s i received so they told me i would receive all my money back in my account in four days but instead the took twice as much more out and made my account over drawn by $148.00.” “I submitted a question to Justanswer and paid £6.30. I was told the money would only be taken from me if I accepted an answer. I haven’t had any answers at all but the money has been taken.” Also important to note that if you decide you want to exit their site. You end up getting this message:

WAIT! Your question has not been posted yet. This is what you get by placing a fully refundable deposit into your JustAnswer account:

* Experts are reassured that you are serious and are willing to reward them for a helpful answer.

* You will be able to preview and “Accept” your answer before deciding to pay for it.

* Deposits are fully refundable for any reason until you are happy. Satisfaction guaranteed!

Thank you,

JustAnswer

JustAnswer also tells you that if you are not satisfied with your experts answer. You do not need to pay, but how can this be when you need to pay to get in contact with the said “expert” ? I would highly recommend you stay away from this site. Now I am not saying that they only scam people. JustAnswer.com may help around 25% or so of people. But when someone loose $100 USD when they only choose to pay $6 USD something is very wrong ! From the comments I have read throughout the net it seems like around 50% actually get what they are told to they will get. It also seems like they have had some inside scamming themselves, people who claimed to be experts and were noting of the sort. ———————————————————————————————–

Now the link I am about to share with you all is 100% legit and is in fact on the JustAnswer.com website. Via the link we have provided for you. So you all can see how counter productive and really silly it seems. HELL…..I maybe DEAD wrong but you just need to click on the link and read the proceeding text to DECIDE FOR YOURSELF…… ———————————————————————————————–

One Of JustAnswers.com Claims: every ninth sec **Image directly taken from JustAnswer.com website ———————————————————————————————–

JustAnswer.com Wikipedia Page: http://en.wikipedia.org/wiki/Justanswer.com **Link Provided By (CSW) -Moderator- Erin ———————————————————————————————–

JustAnswer.com Better Business Bureau (BBB) Profile: http://www.bbb.org/us/Find-Business-Reviews/url/justanswer_com/ ———————————————————————————————–

JustAnswer.com Promo Link The Shockingly Simple JustAnswer® Promise” – http://ww2.justanswer.com/shockingly-simple-justanswer-promise **Link Discovered By Nico ———————————————————————————————–

JustAnswer.com HELP And REFUND Section “Blackbelt Support” Quality. Access. Compassion – http://ww2.justanswer.com/help/topics/143 **Link Discovered By Nico ———————————————————————————————–

JustAnswer.com How Can I Request A REFUND ? Linkhttp://ww2.justanswer.com/help/how-can-i-request-refund Verification Status: Confirmed as a SAFE LINK. Confirmed via (CSW) readership as useful. But you must be registered to see page. JustAnswer.com REFUND Linkhttp://www.justanswer.com/refund/refund.aspx Verification Status: Confirmed as a SAFE LINK. Confirmed via (CSW) readership as useful. But you must be registered to see page. **Both JustAnswer REFUND LINKS Were Provided By Commenter Ethan ———————————————————————————————–

JustAnswer.com Customer Service E-Mail Addresscs@justanswer.com Verification Status: E-mail Address is Confirmed via (CSW) readership. **E-mail Address Provided By Commenter Ethan ———————————————————————————————–

JustAnswer.com Non-Corporate Customer Service Phone Numbers

Toll-Free: 888-587-8220,  888-567-8220, 1-888-862-9212

Canadian Toll-Free Number: 1-888-587-8220

UK Toll-Free Number: 0-800-452-621

Australian Toll-Free Number: 1-800-679-634

New Zealand Toll-Free Number: 0-800-452-621

Intl: 650-385-2899 and 1-650-985-2899

From The Rest Of The World: 1-650-385-2899

Verification Status Of Non-Highlighted JustAnswer.com Customer Service Numbers: Confirmed by (CSW) readership.

Verification Status Of RED Highlighted JustAnswer.com Toll Free Customer Service Number: Confirmed via (CSW) readership and Scam Watch Team.

Verification Status Of Orange Highlighted JustAnswer.com Canadian Toll-Free Service Number: Confirmed via (CSW) readership and Scam Watch Team.

Verification Status Of Brown Highlighted JustAnswer.com Canadian Toll-Free Service Number: Are not confirmed via (CSW) readership and or Scam Watch Team.

Verification Status Of Blue Highlighted JustAnswer.com Toll-Free Service Number: Are not confirmed via (CSW) readership and or Scam Watch Team.

*Non-Corporate Customer Service Numbers Provided By Commenter Ethan

**Second Toll Free Number Customer Service Number Provided By Commenter Plain Jane

***Canadian Toll-Free Number Provided By Commenter Daniel

****All Numbers In Brown Were Provided By Commenter Mike H.

*****All Numbers In Blue Were Provided By Commenter Alan

———————————————————————————————–

JustAnswer.com Direct Corporate Phone Numbers: 1-415-929-9923 Verification Status: Confirmed via (CSW) readership and Scam Watch Team. The 1-415-929-9923 corporate phone numbers above have been confirmed by both our “Scam Watch Team” and (CSW’s) readership. On a number of occasions. But please feel free to comment below if you have indeed called one or both of the above numbers and let us know if they are indeed helpful. In solving any issues you came across. *Phone Numbers Provided By Commenter James Fox ———————————————————————————————–

If you guys have any question regarding this or any other similar subject. Please don’t hesitate to comment or e-mail us @ computer.savvy@hotmail.com

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Important Side Note: Please guys could you speak English in the comments section. If you can’t speak English please use the following embedded link to GOOGLE TRANSLATOR. It’s 100% free and very easy to use. ———————————————————————————————–

DISCLAIMER: The Computer Savvy Weblog has no control over the ads Google decides to display on our blog/site. Due to the fact The Computer Savvy Weblog is using the free version of WordPress. Sorry for any inconvenience or possible misunderstandings this may of caused.

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Return To The Main Features Page

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Post Written By Nico And Scam Watch Feature Was Created By Remy “Se7en”

1,885 Responses to Scam Watch: JustAnswer.com Is It A Scam ? Or Is It Just A Really Bad Investment ?

  1. Rossco says:

    Yes it is a scammy scummy bunch. I was surprised to be asked to pay for what I had naively thought was a a free answer service. I was asked to pay $5 and by then I’d invested a lot of time in providing enough detail with my question. So I agreed to pay $5 and gave my card details. And then avoided every other request for extra charges as best as I could and thought I’d only agreed to $5. Straight away they charged my card $55 and then someone started answering my question with requests for details I’d already given in my question. I tried to point this out. Then I mentioned how I’d been charged $55 for something I’d agreed to pay $5 for. This was the last I’ve heard from my answering person. I’ve had to cancel the bank card and it looks like my $55 is gone. I’ve tried to contact Customer Service, but the Chat is apparently currently unavailable so I have to email and wait and wait. Just like I’m waiting for my question answerer …..Which leaves me with the very bad feeling that I’ve been sucked in and ripped off.

    • John Allen (@JohnAll52532332) says:

      Hello, My name is John & I live near Macclesfield in England. Recently JustAswer took £11 from my VISA card as membership. I’d cancelled my membership BEFORE they took the £11 but despite several requests they have not returned my £11! Not my favourite online company – BEWARE..!!

    • jon says:

      No customer has ever been denied a refund by Justanswer. If you can prove otherwise, I’d like to see that evidence, because as a contributor to the website legal categories, I have refunds for hundreds of dollars deducted from my account every month. Were I to discover that those refunds are bogus, I would have a huge class action lawsuit against Justanswer (and, as a lawyer, I would have little difficulty filing that lawsuit).

      Thus far, however, while many, many people have claimed, both here, and at many other websites to have been denied a refund, I have yet to find a single person who can prove that claim.

      I’ve been searching for eight solid years…and I’m still searching.

    • Grahame says:

      I needed a quick answer so turned to JustAnswers for help. I agreed to pay $56 and gave them my visa caard detiails. I did’nt get an answer and realised that they had been taking $56 out of my account for 8 month. so I lost in total nearly $450.

      Stay away from them..

  2. Kris Alsandor says:

    I got what you intend, thank you for posting. Woh I am lucky to find this website through google.

  3. DAWN NELSON says:

    Thank you! Beingvin a desparate situation i can see how they get someone like me so easy. Thanks to your posting, i’ll keep looking for help else where. The run around is NOT what i need right now. 2 suspicous family deaths in 40 days and an unknown will surfaced, all that run around crud would have sent me over the edge, for sure. Im so thankful theres people like you watching out for others like me. Nice to know some people still generally care, even if i am a stranger. I have tears of thankfulness. Dont know how ekse to express my gratitude!

    THANK YOU AGAIN!!

    Keep on doing what your doing!

  4. Lowell Kraft says:

    I called Just Answer about three months ago–had a question regarding a computer problem, put on hold to wait for the expert Mr. Z, never had an answer….have had a monthly membership charge of $38 since–can’t get to them with my password, will try phoning…It has every indication of being a scam.

    • jon says:

      File a complaint with the Better Business Bureau (www.bbb.org). If Justanswer isn’t providing refunds, I would like to know about it, because, as a Justanswer “expert,” I am having refund amounts deducted from my account each month.

  5. a.ashfield says:

    I should have read your post first. I was conned by the link that said Thunderbird Tech answers – thinking it was linked to the the actual program. I guess their crude AI adds your inquiry in front of the just answers bit to fool you.

    SO I thought they were genuine experts on Thunderbird ( The email program) and gave them my credit card #. My account has been charged with $59 + $5 .
    Then I was transferred to an “email tech” asking for another $42
    No way to contact them or ask a question.

    No way to complain except a window where you are supposed to ask a question. I stated my experience and the result of their inept AI was to transfer me to a lawyer! What a waste of time.

    I have heard NOTHING. It looks like a scam to me.

    • jon says:

      File a complaint with the Better Business Bureau (www.bbb.org). If Justanswer isn’t providing refunds, I would like to know about it, because, as a Justanswer “expert,” I am having refund amounts deducted from my account each month.

  6. Bruce Mason says:

    I asked a question of JustAnswer associated with what I should pay for a certain service provided by a lawyer. I received an answer from a “lawyer” and was charged $84 which was originally supposed to be only $71. However another $5 was also taken from my account the same day which I did not find out about until I received my Credit card statement. On the credit card statement was listed an additional two deductions of $91 each from Justanswer Membership. At no stage did I agree to continue with JustAnswer. I have reported the matter to the bank which has refunded me these additional expenses charged by the SCAMMING company JustAnswer. I would advise all possible clients of JustAnswer to certainly stay away from what I believe is certainly a fraudulent company intent on only ripping you off. I did have to go through the process of terminating that credit card as I believe that JustAnswer would continue to rip me off for as long as they could.

  7. rogerthesurf says:

    Just Answer, I needed some technical information on my motor vehicle which I was happy to receive and use my credit card to pay the quite reasonable fee. However a week later a subscription fee appeared on my credit card bill of $40 as I recall and a month later another fee was incurred.
    I have since stopped my credit card and and made a complaint.

    My bank informed me that I should basically have read the terms and conditions before I offered my credit card therefore they had no grounds to demand refund of my cash.

    Well this practice which was the second time I got caught in three months, and there is no way I offer my credit card online anymore.

    As far as I am concerned, the online trading community has been shot in the foot by these short sighted cowboys.

  8. Vlad Mysla says:

    They provide free content. So I got all the information I needed about my Akitas there for free http://www.justanswer.com/topics-akita/ definitely not a scam!

  9. R Benjamin says:

    Yes, I agree with the majority of comments. The answer from Just Answer was brief common information that was paid for as agreed. What I did not agree to was an ongoing monthly payment or membership fee. This was unauthorised and shows what an unscrupulous disreputable organisation Just Answer is. There are too many of these rip off unprofessional merchants on the internet.

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