The Computer Savvy Perspective – How Today’s Internet Connections Can Have Serious Issues (June 2013)

Dear Reader,

This months Computer Savvy Perspective will focus on the Internet, which all sites, including (CSW) require to function/operate. I’m constantly hearing stories about people having issues with their Internet connections and I thought that because of this, I’d share my experiences with my ISP (Internet Service Provider) after my Internet connection literally died, and couldn’t be revived, due to multiple cut-outs, disconnections, and lose of signals.

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My Internet issues started in 2007-2008, when my service was transferred over from one ISP to another due to a buyout. This resulted in my connection constantly dropping out on a daily basis, and it interrupted my service for browsing online, updating my PC, along with updating the firmware on my PS3, Xbox 360 and Vita. Along with the constant drop outs, this resulted in frustrating dropped Skype calls with Remy “Se7en”, (CSW’s) Editor In-Chief. Became an almost daily, if not weekly occurrence for us. It also resulted in my not being able to have more than one device connected to the Internet at once, or everything would just drop out.

At this point I contacted my ISP, and requests the line be fixed, replaced, with a new modem for free, with a possible upgrade. At this point, my ISP tried to charge me for the modem and the repairs, which I wasn’t having, so I got in touch with the CEO of my current ISP and demanded a refund and immediate repairs. They did fix it, but then six months later, it went down again. This resulted in me contacting my ISP’s CEO again and demanded that they repair it immediately, with no cost or risk to me, or I would take legal action against them.

These issues went back and forth for a few years until 2011 when I decided that I’d had enough, so I talked to a solicitor about where to take this next. I ended up writing to my ISP’s CEO again and basically threatened them to fix it or I’d have the CEO’s job on a plate and sue the company for everything I could take them for, as I had (and still do) all of the evidence needed to ruin them forever.

As we approached 2012, my patience had run out, as my ISP still hadn’t repaired my Internet connection, and I was left with little choice but to demand that an engineer actually ripped up the cable for my Internet connection from under the ground and replace every piece of it with fresh cabling, and if they refused I wanted them to install fiber optic cabelling for me. I actually sent them a small dose of the evidence I had against them as prove that I had enough to destroy them all. After this, they did everything I wanted them to do, and going in to 2013, my Internet is now stable (for the most part), and I can now get roughly a 7mb connection.

At this point, I can now download files on my PC/Laptop, as well as updating the firmware on my PS3, play a game online on my Xbox 360, check my emails on my iPhone 5 and do some social networking/multiplayer on my PlayStation Vita, without my internet dying out, on a regular basis. It also stopped me from posting anything and everything from Hybrid Games, because my internet has constantly been cutting out.

This is why internet connection’s all need to be upgraded to the maximum capacity using fiber optic. I just can’t believe that there are people worse off than me, and still have to deal with dial-up connections, or no internet at all. I can say though that the stress of all this, along with my regular life, actually turned parts of my head hair grey at only aged 27, and resulted in me growing my hair, so that it grew faster than it fell out.

I seriously hope that you don’t go through what I went through, but if you do then don’t ever hesitate to call them up and complain to your ISP. Also make sure to keep all evidence that you have gather to that point. If the issues is their fault and not yours, and then you pretty much can get anything you want.

But if your issues are not resolved in a timely manner. Then don’t hesitate to elevate your issues to the top brass of your ISP.  Persistence is the key and try to be as polite as possible. even thou I know that is very hard to do. When you have reached the above point with your IP and your Internet connection.

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Written By: Matt Stanyon – (CSW) Managing Editor

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