Dear (CSW) Scam Watch Team,
How does Hotmail/Outlook actually legitimately contact you ? if there is a problem legit problem with your account ?
Sent In By “Always Silent, But Never Alone. Redux”
How does Hotmail/Outlook actually legitimately contact you ? if there is a legit problem with your account ?
Remy’s Reply: Thus far I’ve only seen banner like text used when you log-in. Otherwise I can’t confirm any legit e-mails. Also I know they don’t call you that’s for certain.
Matt’s Reply: As far as I am aware, Hotmail have never tried to contact me legitimately, via emails or phone or anything. You can get alerts if you or someone else has failed to login to your account a certain amount of times, requiring you to change your password and security information. If it is indeed Hotmail contacting you, then they should have some key information about your account, like your secret question or alternate email address, and they wouldn’t need to ask you about it all.
Erin’s Reply: It’s a great question. Because we know what is not legit phishing scams and the like. But confirming a legit interaction is a lot harder even from us. The devil is in the details. If it is really Hotmail/Outlook then they will have key info about your account. That they should have without you telling them. Like your IP address of the offending e-mail account.
Danny’s Reply: We refuse to give anymore details on what they should or should not have. As we have already had 2 recent incidents of hack and or scam calls from fake Hotmail call centres in both the US and India. All that I would advise is to not provide details about your account or your computer to someone claiming to be from Hotmail or Outlook. Because if they were Hotmail or Outlook they would already have all your details and would not need anything from you to get into your account.
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Till Next Friday,