Scam Watch: JustAnswer.com Is It A Scam ? Or Is It Just A Really Bad Investment ?

Dear Readers,

(Last Updated March 31st, 2014 @ 6:15 pm EST) RC 6.5 MO

For this week’s “Scam Watch” feature. I thought I would tell you a little about the Internet service called JustAnswer.com

JustAnswer.com is a Question/Answer site where you can go to ask any kind of question to a so called “Expert” Which is supposed to answer your question.On their homepage they claim their service works this way:

But for most users it is more like this: Ask a question, Make a user account, write a bit more about your problem, contact with the “Expert” then you choose what you want to pay him for his services. Like $10, $20 or $30 dollars USD, and they claim you will get much faster and better help if you pay more. Anyways, the next step, you pay, you wait, you wait more and then you wait a little more. Then you check your bank account and you might see that they have “taken out more money” than you actually agreed to pay for a service you never even received.

On their site there is a complaint section, I have copied some of the post from the section (This complaint section has since been removed):

“I needed some advice on a wound my cat received by a raccoon. I needed the information immediately and this seemed like a good option. I asked the question and was asked how much I would pay- I chose 13.00. It directed me immediately to Paypal where I paid the amount. in full using my bank acct. Received the receipt and waited. About an hour later I got an email that I had a response. I went to retrieve and it asked me to pay… I contacted customer service and they said I had not paid. Checked Paypal and it was received by them- also deducted from my bank acct. I sent them the receipt and went back and forth with about 20 emails. Got no where but the run around. I asked for a phone number – I called, no one answers… so left a message. 2 days later and have gotten nowhere. I am really ticked off- not even just the money- but the principal and the time I have taken on this! Ridiculous… DO NOT USE THIS COMPANY- YOU WILL BE SORRY!”

“I clicked the $10.00 box that I am willing to pay for recommendation of a simple drawing software program.

They charged me for $175.00.

I sent them an email and claimed a refund. No response yet. I was in touch with their ‘Expert’ waiting for further advice because the first was not fully usable. I am waiting for both responses. 08 / May/ 2009″

“i did not accept any answer’s i received so they told me i would receive all my money back in my account in four days but instead the took twice as much more out and made my account over drawn by $148.00.”

“I submitted a question to Justanswer and paid £6.30. I was told the money would only be taken from me if I accepted an answer. I haven’t had any answers at all but the money has been taken.”

Also important to note that if you decide you want to exit their site. You end up getting this message:

WAIT! Your question has not been posted yet. This is what you get by placing a fully refundable deposit into your JustAnswer account:

* Experts are reassured that you are serious and are willing to reward them for a helpful answer.

* You will be able to preview and “Accept” your answer before deciding to pay for it.

* Deposits are fully refundable for any reason until you are happy. Satisfaction guaranteed!

Thank you,

JustAnswer

JustAnswer also tells you that if you are not satisfied with your experts answer. You do not need to pay, but how can this be when you need to pay to get in contact with the said “expert” ?

I would highly recommend you stay away from this site. Now I am not saying that they only scam people. JustAnswer.com may help around 25% or so of people. But when someone loose $100 USD when they only choose to pay $6 USD something is very wrong !

From the comments I have read throughout the net it seems like around 50% actually get what they are told to they will get. It also seems like they have had some inside scamming themselves, people who claimed to be experts and were noting of the sort.

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Now the link I am about to share with you all is 100% legit and is in fact on the JustAnswer.com website. Via the link we have provided for you. So you all can see how counter productive and really silly it seems. HELL…..I maybe DEAD wrong but you just need to click on the link and read the proceeding text to DECIDE FOR YOURSELF……

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One Of JustAnswers.com Claims:

every ninth sec

**Image directly taken from JustAnswer.com website

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JustAnswer.com Wikipedia Page: http://en.wikipedia.org/wiki/Justanswer.com

**Link Provided By (CSW) -Moderator- Erin

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JustAnswer.com Better Business Bureau (BBB) Profile: http://www.bbb.org/us/Find-Business-Reviews/url/justanswer_com/

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JustAnswer.com Promo Link The Shockingly Simple JustAnswer® Promise” – http://ww2.justanswer.com/shockingly-simple-justanswer-promise

**Link Discovered By Nico

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JustAnswer.com HELP And REFUND Section “Blackbelt Support” Quality. Access. Compassion – http://ww2.justanswer.com/help/topics/143

**Link Discovered By Nico

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JustAnswer.com How Can I Request A REFUND ? Linkhttp://ww2.justanswer.com/help/how-can-i-request-refund

Verification Status: Confirmed as a SAFE LINK. Confirmed via (CSW) readership as useful. But you must be registered to see page.

JustAnswer.com REFUND Linkhttp://www.justanswer.com/refund/refund.aspx

Verification Status: Confirmed as a SAFE LINK. Confirmed via (CSW) readership as useful. But you must be registered to see page.

**Both JustAnswer REFUND LINKS Were Provided By Commenter Ethan

———————————————————————————————–

JustAnswer.com Customer Service E-Mail Addresscs@justanswer.com

Verification Status: E-mail Address is Confirmed via (CSW) readership.

**E-mail Address Provided By Commenter Ethan

———————————————————————————————–

JustAnswer.com Non-Corporate Customer Service Phone Numbers -

Toll-Free: 888-587-8220,  888-567-8220, 1-888-862-9212

Canadian Toll-Free Number: 1-888-587-8220

UK Toll-Free Number: 0-800-452-621

Australian Toll-Free Number: 1-800-679-634

New Zealand Toll-Free Number: 0-800-452-621

Intl: 650-385-2899 and 1-650-985-2899

From The Rest Of The World: 1-650-385-2899

Verification Status Of Non-Highlighted JustAnswer.com Customer Service Numbers: Confirmed by (CSW) readership.

Verification Status Of RED Highlighted JustAnswer.com Toll Free Customer Service Number: Confirmed via (CSW) readership and Scam Watch Team.

Verification Status Of Orange Highlighted JustAnswer.com Canadian Toll-Free Service Number: Confirmed via (CSW) readership and Scam Watch Team.

Verification Status Of Brown Highlighted JustAnswer.com Canadian Toll-Free Service Number: Are not confirmed via (CSW) readership and or Scam Watch Team.

Verification Status Of Blue Highlighted JustAnswer.com Toll-Free Service Number: Are not confirmed via (CSW) readership and or Scam Watch Team.

*Non-Corporate Customer Service Numbers Provided By Commenter Ethan

**Second Toll Free Number Customer Service Number Provided By Commenter Plain Jane

***Canadian Toll-Free Number Provided By Commenter Daniel

****All Numbers In Brown Were Provided By Commenter Mike H.

*****All Numbers In Blue Were Provided By Commenter Alan

———————————————————————————————–

JustAnswer.com Direct Corporate Phone Numbers: 1-415-929-9923

Verification Status: Confirmed via (CSW) readership and Scam Watch Team.

The 1-415-929-9923 corporate phone numbers above have been confirmed by both our “Scam Watch Team” and (CSW’s) readership. On a number of occasions. But please feel free to comment below if you have indeed called one or both of the above numbers and let us know if they are indeed helpful. In solving any issues you came across.

*Phone Numbers Provided By Commenter James Fox

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If you guys have any question regarding this or any other similar subject. Please don’t hesitate to comment or e-mail us @ computer.savvy@hotmail.com

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Important Side Note: Please guys could you speak English in the comments section. If you can’t speak English please use the following embedded link to GOOGLE TRANSLATOR. It’s 100% free and very easy to use.

———————————————————————————————–

DISCLAIMER: The Computer Savvy Weblog has no control over the ads Google decides to display on our blog/site. Due to the fact The Computer Savvy Weblog is using the free version of WordPress. Sorry for any inconvenience or possible misunderstandings this may of caused.

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Return To The Main Features Page

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Later Dayz,

Post Written By Nico

And

Scam Watch Feature Was Created By Remy “Se7en”

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1,786 Responses to Scam Watch: JustAnswer.com Is It A Scam ? Or Is It Just A Really Bad Investment ?

  1. Katie Jones says:

    If i turned OFF the unlimited subscription will they still charge me??? how long does this subscription lasts. Its says that it will keep functioning during the remainder of the subscription. But how long is it going to last?? ive tried

    • Jon Lee says:

      I have just discovered that they are skimming by bank account one and a half years after dealing with them for ONE question !

    • Nicholas says:

      Dear Katie Jones

      Give customer support a call, they should give assistance to your problem !

      -Nico

  2. Katie Jones says:

    I only asked 1 question and after that turned off the subscription which in the first place i dont even know how it got there…is it yearly monthly?? OMG IM SO SCARED!!! my cc!! :’(

  3. Brian Blighe (age 80) says:

    I did not know that “Just Answer” were taking money from me until I studied my next bank statement I did tell them that I do not want their ,to me ,useless service.I received a reply saying my “subscription “could be stopped by using their instructions via “my account”but found there was no facility for doing so.
    Is there an authority which might treat this as worth investigating for fraud?

    • Nicholas says:

      Dear Brian Blighe

      I would suggest calling customer support by the number given in this feature, tell them your story, and they will most likly refund everything for you!

      -Nico

  4. Brian Blighe (age 80) says:

    I have used the link you provided and “Just Answer” have said that they will refund any money involved and remove me from the subscription obligation.This was the “Black Belt” address.

    • Nicholas says:

      Dear Brian Blighe

      Glad to hear everything worked out, thanks for dropping by and updateing us ;D

      -Nico

  5. Hello all, I am one of those “so called experts” on justanswer.com and would like to extend appologese for any unsatisfactory services. As an expert we do not have anything to do with the dealings of funds in any way. Experts are only given the questions as they are listed by the subscriber. I can assure that the majority of responses you gwt will be sound advice from experienced professionals in the field you are seeking advice from. When you choose from a list of companys you take the chance of good and bad. The difference with our site is that the answers are also read bu other experts who have the option of agreeing or disagreeing with the answer the client is given. This will reduce the chances of any misleading information and increases the quality of the answers. I also have come to realize in the few weeks I’ve been with them that they strive to correct things of this nature quickly and professionaly while upholding the qarauntee. I will not venture to guess the background associated with the payment process but I am confident by contacting them they will right any wrongs. I can also say with confidence that in my field {electrical} that most of the responses are read and reported for quality by other experts who I are true professionals. I have 35 years experience ending in disability like a many other experts who are just trying to use the knowledge we have accumulated over the years to make ends meet. Much like the clients who are saving by doing it themselves we are just trying to make it through. In conclusion I can only say regarding the waiting issue is that the question submitted id first released to the “A” list of experts who have earned the staus then it will be released as time goes on to us lesser ranked experts. When the “A” team chooses not to answer the question the time period between releases adds to the delay in its answer. For example Question goes to “A” team but no expert answers it, and {not sure of the time period} X amount of time passes it is released to the “B” team with less than 500 answers but more than 10. Then if no reply after X amount of time then it is open to all like myself with fewer than 10 questions to answer. There are some questions that require a specialty or are very difficult to discipher that are picked up by the moderators to find an expert to answer it or answer it themselves {moderators are experts in that field}. I hope this helps counter balance the “scam” persona while removing the experts from this accusation, as they are just working fokes trying to help working fokes.

    • Jon Lee says:

      The ‘ experts ‘ may be OK but dont allow justanswers access to your banking details or use a safe account ( minimum in it ) or change your account details — warning .

      • William says:

        Seems as a leek I knew more than the expert. They have just deducted again from my account for a once off BS answer. Indeed a bunch of scammers.

  6. Colby Stoke says:

    Keep up the good work. I love reading your blog it really does cover all angles and leaves me with all the information, I could possibly need to know before making a choice of whether to use the JustAnswwer.com service.

    Thanks again Nico. Great work keep it up…..

  7. Blondie says:

    report em.

  8. WilliamJ says:

    Well, the last guy who said he was an ‘expert’ on the site had some valid points… there is no middle ground… I was about to possibly use this service and had just got done tagging my bookmark for the place, when I decided to poke around.

    I am against any companies that try to trick people into not realizing they are reeled in for a subscription, as there are plenty of services out there for far “less important” (to say the least) than something like this that are seamless in the payment/subscription/cancellation department and therefore don’t spawn several entries on “isitascam.com” sites like this.

    That said… the last expert was right, intelligently stated his piece, and got zero acknowledgment and was basically steamrolled by those only interested in a soundingboard for their negative experiences. Taking that into consideration, after mulling over this entry over and over, I still can’t conclude it was user error or site shannigigans. I have been burned by sites guilty of site shannigans (intellius), and trolled heavily by sites who didn’t get away with their site shannigans on me (cramsession.com, one of the thousand less-than-respectable “freecreditscore” places … so I take this stuff seriously and have spent a good chunk of freetime crusading against them.

    I am sure the experts posting here are as far removed from the buisiness side of this place and since there aren’t really any solid go-to places for competition in this department other than Yahoo Answers (lmao), I honestly would have to gamble to find out and will probably stay away even with all things considered. It is 2012, there is really no excuse for “tricky” billing and subscription options on the web. Only companies that can’t stand behind their services resort to that. Case in point: Classmates.com….until Myspace and Facebook threw them for a loop, and for free…people powered. I’m not saying “professionals” can go the free, people and ad based revenue route and boom like the Facebooks and Youtubes (or could they?? hrmmm), but in this day and age there are services that people pay for in small doses AND subscriptions with comfort levels that aren’t being reported by this place, and there must be a reason for it and I don’t buy “incompetance of keeping up with the technology”, it seems like the more old fashioned 90′s and earlier method of exploiting the desperate (those who would pay someone on the internet to answer a question at 3:30am on a Tuesday).

    Then again, I can make 1,000 analogies how I feel a greater risk of this type of “gambling” when I ask (and pay big dollars) for real world advice anywhere from doctors or the people who cut my hair. I pay them, they are forced to endure me (a customer) for all but 10 minutes and they act like that’s too much, and still it’s like pulling teeth to even ask for solid advice. If it’s not a textbook case the answers received are nothing I couldn’t have come up with in less time than it takes to sit on the toilet. Bad experience with doctors and goofy non text book problems, even in the real world, can feel like a scam.

    For now, the best bet would be to go to public forums, where “experts” post freely because they live and breath their expertise even when they are not getting paid for it. That was the whole dream behind the world wide web anyway…information sharing, spreading, and collaboration. Yes, experts and opinions can’t always be validated, but neither can the ones who claim they can. It just takes a little experience to weed out those who know what they are talking about and those who don’t, those who truly care, and those who truly don’t.

    Yes, this was a little all over the place and disjointed… but maybe a point or two will click with someone.

    • Mike Couch says:

      Hi, This is Dr Spark from Just Answer again, and thank you for your post. You have stepped out of the norm by letting the readers know they have options and power as readers to determine good from bad or right from wrong. Meaning like anything in life you want, you need to do the work to get it. Research sites and all points of opinions, not just the masses who follow the post before them, weather its relevant to the subject or not. Pay attention to the details and get involved, by reporting the bad and commenting on the positive. In conclusion I would like to relay to the readers you have the power of choice, so do the work so your decisions are the right ones for you alone and not based on the guys opinion who posted before you.

      • William says:

        Then stop deducting money from peoples accounts.

      • Neil says:

        You do realize there are a ton of forums out there, in which you can post a question for —> $0 <—- (they're called FREE forums), and get a decent response? I used this "justanswer.com" service precisely because I was expecting a HIGH-QUALITY answer, not just a run-of-the-mill answer. A $30 answer. I did not get one. I tried to rephrase my question to make it clearer and got TOS'd by you guys. So i might have well used the FREE forums to start with. Great business plan you got there.

        • William says:

          Neil, check your banking account, the buck don’t stop here.

        • Mike Couch says:

          I understand your frustration and all I can say in response is I am sorry that your question was not seen by a more experienced expert, who would have recognized and reported the answer for correction. We as experts take our titles as serious as we do our fields. When I started I was befriended by an veteran who’s first instructions was to uphold the dignity of our category {electrical} like we would our reputations in our field. The true experts {I use “true experts” for my field as I can tell the difference just in their replies I can not speak for any other category other than I hope they follow thew same standards} like myself, filter through as many answers during the down times to isolate those who would damage the integrity of our category. I can vouch that Just Answer does check the background of every expert as well as giving the client as much information as possible regarding the expert and their past history of answers good or bad. All answers, replies, and customer responses are posted for the client to see prior to engaging in a session with an expert. They may also read their background to determine the area of experience of that expert. I have seen a question posted as it were a residential electrical issue, and thus answered by a residential wireman. My experience as a commercial electrician allowed me to identify that the client was attempting to install a commercial fixture in a residential application. The residential wireman did not recognize this and his answer was scrutinized by the client as being inadequate and demanding a refund. I later found out when I took over the question that the client got the fixture from a commercial job site and knew it was not a residential installation. The responsibility of the expert was to “opt out” if they were not sure of their answer. Equally the client should have noticed that the experts experience was only in residential and knowing the status of the application should have asked for a commercial electrician. I as a “true expert” answered the question and included tips and ideas then put myself in a “no-pay” status allowing the subscriber a free session. He in turn payed the accepted sum {$5 or $7.50} to the residential expert in good faith as a response to the added attention and included a bonus {amount escapes me} I think for giving the ressy a bad time. With this said, and not knowing the area you had problems with I can only apologize that it was not reported by a more experienced expert to make your session a more positive experience. Like I stated in my prior two posts we experts are only given a list of questions to answer which we are not privy to money, names, contact info, or any other data not directly associated to the question itself. We are just working folks making ends meet by helping working folks that are trying to make ends meet. Our reputation is reflected by the good reports that Just Answer likes to post for PR reasons, and the bad ones found on forums like this that seem to carry more weight than good. You will find with all the forums mentioned above that the difference lies in the ones who care and the ones who don’t, which is why I feel it necessary to respond in support of the professionals who’s reputation goes without a voice.

          Feel free to contact me at DrSpark1@justanswer.com with any electrical question to see the difference. Mention this article and your past experience and I will happily answer your question and walk you through any installation for free. I also ask for links or clips of any other of those 30+ online forums that demonstrate this level of devotion, from those with nothing more on the line than their reputations as professionals or “True Experts” in their field.

        • Nicholas says:

          Dear Neil

          I’m sorry to hear about your unfortunate experience with JA experts, If your interested in getting your money back, then I would suggest you to give customer support a call, also when your wondering something, you can try googlin a bit about the problem, in most cases someone has had the same problem ;D I wish you the best of luck!

          -Nico

  9. jon says:

    A “scam” is false statement of fact intended to cause another person to permanently relinquish title to their property. The legal term is “intentional misrepresentation,” “fraud”, or “false pretenses.” Justanswer.com is not a scam, unless someone proves the legal elements necessary to prove one of the above-described civil or criminal acts, a jury returns a verdict of guilt or liability, and the court orders an award or sentence in accordance with the law.

    None of the above has ever occurred with respect to justanswer.com — therefore, as a matter of law, justanswer.com is not a scam.

    An answer provided by a justanswer.com contributor may be fraudulent, reckless, negligent, or innocently incorrect, If so, then the contributor may be engaged in a “scam.” But, that doesn’t make the entire website or its business model a scam, so painting justanswer.com with a broad brush as a scam is simply unreasonable.

    Some contributors to justanswer.com may be positively brilliant. Others may be utterly ignorant. Answers by contributors may be intentionally designed to take a consumer’s money while proving absolutely worthless drivel — or, they may be well-written miniature masterpieces of intellect that could not be obtained elsewhere for less than tens or even hundreds of thousands of dollars.

    In the end, it is up to the consumer to decide whether or not he or she has received value for his/her money. If not, the consumer can get his/her money refunded. If so, then justanswer.com, for that particular consumer, and for the specific answer given, may be a spectacularly good deal.

    • Jon Lee says:

      Baloney . Don’t be fooled by the trickery . Just don’t give your bank/credit details to justanswer . Be warned . If you have dealt with them carefully check your bank statements and or change your credit details .

      • jon says:

        Wonderful. An ad hominem attack combined with unsupported defamation. I’m sure the readers here will be duly impressed.

  10. Mike Couch says:

    Did I fail to mention we have a reputable legal team who also care about their reputations? While any chosen company will have issues if brought to light will make them sound less than stellar, I wonder how many would reply with such conviction for no other reason than standing behind their reputations as experts.

    • Erin says:

      Hey Mike,

      This is your friendly neighborhood (CSW) moderator.

      Could you please calm down. If you want to go on and do the whole he said she said thing. Or start a pointless flame war. We won’t have that. If you want to talk legal teams. We have our own legal team as well. “So what”

      But we don’t go around shouting it from the roof tops.

      We are here to chat about JA. The good and the bad. I’ve been very good at letting everyone comment and say their bit. Even if at times it makes us look bad.

      For proof of this by all means read back to some of the many comments on this post. There are nearly 1,000 now.

      If I were an unfair person, which I am not. I would just flag this comment or block you and that would be the end of it. But I am not doing that. Instead I am leaving it unedited. We shall let the readership decide. Fair is fair after all.

      So talk and comment to your hearts content. Put out your point of view out there for all to see. But please tone it down. We are not attacking you.

      Lastly. Just because I am replying to your comment “Mike Couch”. Does not mean I am just talking to you. I am talking to everyone who has been hot under the collar as of late.

      I hope that puts people more at ease. With this current thread,

      Erin (CSW) Moderator

      • Remy "Se7en" says:

        Sup Erin,

        Erin. PPL should be angry they lost their hard earned money. I would be way more pissed off. If I lost the money some of our readers are talking about. I also understand why the Experts are defending themselves.

        That is pretty much the whole point of this comment thread. Where we have Users of the service share their experiences and Experts doing the same.

        But what Erin said is correct we are letting both sides take the podium with no editing of their comments. Good or bad. People this is not a review. It is a feature that talks about JA as being a service you have to be careful with. We have lots of evidence. That people on both sides of the fence are not at all happy with how things are working out.

        So go forth PPL and share your experiences. We are all better with it out there. We have even had people get refunds shortly after posting in this comment section. Others have had other means to an end to their negative experiences.

        We have had both experts and users of JA. Saying they enjoy the service and would use it again.

        Our main point was alway to say be careful and vigilante while online. And if you get over charged or are defrauded in anyway take swift action. Changed your credit card number. Put a stop on payments at your bank. Report them to the BBB.

        If you are not happy with them. Then let us know. If you are happy with them then let us know.

        Other then that. I don’t really think there is anything left to say. Other then vote by agreeing or disagreeing via the finger up for positive and finger down for negative.

        Remy “Se7en” (Editor-In-Chief -CSW-)

        • William says:

          Carefully selected words there, I understand, but I believe there is a difference in premeditated actions and then “just” errors.
          Funds deducted on a monthly basis for a once off question in my opinion is deliberate.

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