Scam Watch: JustAnswer.com Is It A Scam ? Or Is It Just A Really Bad Investment ?

Dear Readers,

(Last Updated March 31st, 2014 @ 6:15 pm EST) RC 6.5 MO

For this week’s “Scam Watch” feature. I thought I would tell you a little about the Internet service called JustAnswer.com

JustAnswer.com is a Question/Answer site where you can go to ask any kind of question to a so called “Expert” Which is supposed to answer your question.On their homepage they claim their service works this way:

But for most users it is more like this: Ask a question, Make a user account, write a bit more about your problem, contact with the “Expert” then you choose what you want to pay him for his services. Like $10, $20 or $30 dollars USD, and they claim you will get much faster and better help if you pay more. Anyways, the next step, you pay, you wait, you wait more and then you wait a little more. Then you check your bank account and you might see that they have “taken out more money” than you actually agreed to pay for a service you never even received.

On their site there is a complaint section, I have copied some of the post from the section (This complaint section has since been removed):

“I needed some advice on a wound my cat received by a raccoon. I needed the information immediately and this seemed like a good option. I asked the question and was asked how much I would pay- I chose 13.00. It directed me immediately to Paypal where I paid the amount. in full using my bank acct. Received the receipt and waited. About an hour later I got an email that I had a response. I went to retrieve and it asked me to pay… I contacted customer service and they said I had not paid. Checked Paypal and it was received by them- also deducted from my bank acct. I sent them the receipt and went back and forth with about 20 emails. Got no where but the run around. I asked for a phone number – I called, no one answers… so left a message. 2 days later and have gotten nowhere. I am really ticked off- not even just the money- but the principal and the time I have taken on this! Ridiculous… DO NOT USE THIS COMPANY- YOU WILL BE SORRY!”

“I clicked the $10.00 box that I am willing to pay for recommendation of a simple drawing software program.

They charged me for $175.00.

I sent them an email and claimed a refund. No response yet. I was in touch with their ‘Expert’ waiting for further advice because the first was not fully usable. I am waiting for both responses. 08 / May/ 2009″

“i did not accept any answer’s i received so they told me i would receive all my money back in my account in four days but instead the took twice as much more out and made my account over drawn by $148.00.”

“I submitted a question to Justanswer and paid £6.30. I was told the money would only be taken from me if I accepted an answer. I haven’t had any answers at all but the money has been taken.”

Also important to note that if you decide you want to exit their site. You end up getting this message:

WAIT! Your question has not been posted yet. This is what you get by placing a fully refundable deposit into your JustAnswer account:

* Experts are reassured that you are serious and are willing to reward them for a helpful answer.

* You will be able to preview and “Accept” your answer before deciding to pay for it.

* Deposits are fully refundable for any reason until you are happy. Satisfaction guaranteed!

Thank you,

JustAnswer

JustAnswer also tells you that if you are not satisfied with your experts answer. You do not need to pay, but how can this be when you need to pay to get in contact with the said “expert” ?

I would highly recommend you stay away from this site. Now I am not saying that they only scam people. JustAnswer.com may help around 25% or so of people. But when someone loose $100 USD when they only choose to pay $6 USD something is very wrong !

From the comments I have read throughout the net it seems like around 50% actually get what they are told to they will get. It also seems like they have had some inside scamming themselves, people who claimed to be experts and were noting of the sort.

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Now the link I am about to share with you all is 100% legit and is in fact on the JustAnswer.com website. Via the link we have provided for you. So you all can see how counter productive and really silly it seems. HELL…..I maybe DEAD wrong but you just need to click on the link and read the proceeding text to DECIDE FOR YOURSELF……

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One Of JustAnswers.com Claims:

every ninth sec

**Image directly taken from JustAnswer.com website

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JustAnswer.com Wikipedia Page: http://en.wikipedia.org/wiki/Justanswer.com

**Link Provided By (CSW) -Moderator- Erin

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JustAnswer.com Better Business Bureau (BBB) Profile: http://www.bbb.org/us/Find-Business-Reviews/url/justanswer_com/

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JustAnswer.com Promo Link The Shockingly Simple JustAnswer® Promise” – http://ww2.justanswer.com/shockingly-simple-justanswer-promise

**Link Discovered By Nico

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JustAnswer.com HELP And REFUND Section “Blackbelt Support” Quality. Access. Compassion – http://ww2.justanswer.com/help/topics/143

**Link Discovered By Nico

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JustAnswer.com How Can I Request A REFUND ? Linkhttp://ww2.justanswer.com/help/how-can-i-request-refund

Verification Status: Confirmed as a SAFE LINK. Confirmed via (CSW) readership as useful. But you must be registered to see page.

JustAnswer.com REFUND Linkhttp://www.justanswer.com/refund/refund.aspx

Verification Status: Confirmed as a SAFE LINK. Confirmed via (CSW) readership as useful. But you must be registered to see page.

**Both JustAnswer REFUND LINKS Were Provided By Commenter Ethan

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JustAnswer.com Customer Service E-Mail Addresscs@justanswer.com

Verification Status: E-mail Address is Confirmed via (CSW) readership.

**E-mail Address Provided By Commenter Ethan

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JustAnswer.com Non-Corporate Customer Service Phone Numbers -

Toll-Free: 888-587-8220,  888-567-8220, 1-888-862-9212

Canadian Toll-Free Number: 1-888-587-8220

UK Toll-Free Number: 0-800-452-621

Australian Toll-Free Number: 1-800-679-634

New Zealand Toll-Free Number: 0-800-452-621

Intl: 650-385-2899 and 1-650-985-2899

From The Rest Of The World: 1-650-385-2899

Verification Status Of Non-Highlighted JustAnswer.com Customer Service Numbers: Confirmed by (CSW) readership.

Verification Status Of RED Highlighted JustAnswer.com Toll Free Customer Service Number: Confirmed via (CSW) readership and Scam Watch Team.

Verification Status Of Orange Highlighted JustAnswer.com Canadian Toll-Free Service Number: Confirmed via (CSW) readership and Scam Watch Team.

Verification Status Of Brown Highlighted JustAnswer.com Canadian Toll-Free Service Number: Are not confirmed via (CSW) readership and or Scam Watch Team.

Verification Status Of Blue Highlighted JustAnswer.com Toll-Free Service Number: Are not confirmed via (CSW) readership and or Scam Watch Team.

*Non-Corporate Customer Service Numbers Provided By Commenter Ethan

**Second Toll Free Number Customer Service Number Provided By Commenter Plain Jane

***Canadian Toll-Free Number Provided By Commenter Daniel

****All Numbers In Brown Were Provided By Commenter Mike H.

*****All Numbers In Blue Were Provided By Commenter Alan

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JustAnswer.com Direct Corporate Phone Numbers: 1-415-929-9923

Verification Status: Confirmed via (CSW) readership and Scam Watch Team.

The 1-415-929-9923 corporate phone numbers above have been confirmed by both our “Scam Watch Team” and (CSW’s) readership. On a number of occasions. But please feel free to comment below if you have indeed called one or both of the above numbers and let us know if they are indeed helpful. In solving any issues you came across.

*Phone Numbers Provided By Commenter James Fox

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If you guys have any question regarding this or any other similar subject. Please don’t hesitate to comment or e-mail us @ computer.savvy@hotmail.com

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Important Side Note: Please guys could you speak English in the comments section. If you can’t speak English please use the following embedded link to GOOGLE TRANSLATOR. It’s 100% free and very easy to use.

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DISCLAIMER: The Computer Savvy Weblog has no control over the ads Google decides to display on our blog/site. Due to the fact The Computer Savvy Weblog is using the free version of WordPress. Sorry for any inconvenience or possible misunderstandings this may of caused.

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Return To The Main Features Page

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Later Dayz,

Post Written By Nico

And

Scam Watch Feature Was Created By Remy “Se7en”

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1,786 Responses to Scam Watch: JustAnswer.com Is It A Scam ? Or Is It Just A Really Bad Investment ?

  1. EnigmaGrey says:

    I’ll admit I had quite a few reservations when I posted this on Just Answers: http://www.justanswer.com/dog-health/8dcl0-sid-6-year-old-non-purebred-border-collie-weighing.html -Link Approved By Erin-

    But the experience seems to have been unexpectedly . . . okay. It’s a slightly better answer than what I received from my initial consultation with a flesh-and-blood event, but that’s partially because I didn’t have this amount of information available for that appointment.

    I’m not sure how I’d rate the quality of the reply ultimately, but it didn’t feel like I was scammed. It’s a decent confirmation of my own research — I originally started with atypical epilepsy after reading through quite a few websites about the condition. Then moved on to other things, such as intervertebral disk disease, intestinal malfunctions, and whole slew of other conditions that could mimic his symptoms (5 tablespoons of salt is all it takes to poison him?! .etc).

    Though this could well be a google answer, it feels grounding. But it’ll ultimately come down to a flesh and blood vet and possibly a referral to a veterinary neurologist.

    So, make of it what you will?

    • EnigmaGrey says:

      That’d be “flesh and blood vet,” though I suppose both could work out of context.

    • Nicholas "Nico" says:

      Dear EnigmaGrey,

      I personally hope you will update us with how this goes, as I am very interested in hearing from you, I really hope that you do hit a good Expert and that you get the answers you need. Also I wish your dog all the best and I hope all goes well !

      Hope to hear from you!

      Stay frosty,

      Nico

  2. KATHLEEN PALMER says:

    I asked a legal question a year ago .This may sound stupid but they are still taking £33.00 per month and my bank say they cannot stop the payments I must cancel the payment by writing to Just Answer as it is not a direct debit but”a recurring amount transferal

    • Nicholas "Nico" says:

      Dear Kathleen Palmer,

      I would advise you to call their customer support and tell them whats happen and that you would like to get a full refund and that they terminate your subscription, most likely it’ll work out!

      Good luck!

      -Nico

  3. monique says:

    Tsssssssssssssssssssss Take your chances with these people. Remember, you will always get a reply from a simple high school student aka “a clerk”. Only pay them with a AmX or Discover Card because with them it’s easy to dispute and not pay. If you use Master Card or Visa, your SOL because it will take a lifetime to get a resolution. Buyer beware.

    • nickee says:

      according to the site, all of the experts must be licenced and verified in their feild. Also, they have a 100% customer guarentee. I requested a refund by phone and was given it no questions asked. So far I’ve asked questions in appraisals, medicine, legal, taxes and pets. Every answer was spot on, which is more than I can say about the amount of money i would have spent seeing these types of people in real life. I got a refund on a question I needed to cancel…and like i said, no questions asked, just gave the refund.

      • Nicholas "Nico" says:

        Dear Monique and Nickee

        I think their experts have upped in quality throughout the last couple of years, but to begin with anyone with good Google searching would be able to become a experts within some fields, this has been proved by previous experts who have commented and emailed us.

        They do have a good refund policy, but sadly not all of their customers know about it, and also not everyone is aware of the monthly recurring subscription which is activated when you make the account.

        I hope that cleared up some for both of you ;)

        -Nico

  4. Barry G says:

    Absolutely incorrect. I am a very well trained tech. You know nothing about me. I work at JA and never would I give a bologna answer to a customer’s question. You have that all wrong, you could not be more wrong.

    Barry G

    • I was JA Expert in electronics years ago. I know for a fact that maybe a small fraction of all “experts” are licensed or certified. Some of the “co-experts” in my field, would make claims that were not only detrimental to one’s health but we’re plain guesses from their wild imagination. Some of these “clowns” are still at JA, lieing they’re you know what off, with JA’s approval and encouragement, at the expense of clients all around the world! JA is only interested in one thing; money. That said, I am sure there are experts that legitimately mean well, are accurate and just trying to wring a little money out of JA to pay the bills.

      Don’t bother to try and justify your position Jon. Heard it too many times before; it didn’t fly then, nor does it fly now.
      BTW Jon, should you even try, and you will, justify your BS, you must admit just what kind of expert you are, or whatever you say, is totally meaningless. I know you won’t admit to anything, least you expose yourself to intense criticism.

      • jon says:

        I don’t need to justify my position, Dave. My answers are dead-on accurate, and heavily referenced. But, I’m not the justanswer.com police. I just police myself.

        On balance, justanswer.com serves a need. Frequently (perhaps, overwhelmingly) the need is not for an accurate answer, but rather for an opportunity to vent to someone believed to be an expert, with the goal of receiving a response that everyone else in the world is wrong, and the customer is right.

        Is this disingenuous, because in effect, the expert is being paid to lie to the customer, so as to help the customer feel better about his or her circumstance? Perhaps so.

        But, this is a real-world need, and customers are willing to pay for such patronizing. And, experts feed that need in the real world every day. Doctors, lawyers, therapists, builders, car dealers, retail salespersons, fortune tellers, bartenders, et al. — everyone is engaged in trying to make the customer feel good, even if a little deceit is required to perform the service.

        Customers actually “want” this particular service, and they are willing to pay for it — and they always will, because it’s human nature to want to believe that you are right, even when you’re unambiguously wrong.

        And, that, Dave, is where you fail, in my opinion. Things are never as cut and dried as you seem to require. Sometimes the thing that needs repair is not the device itself, but rather the customer’s self esteem from having been so ignorant as to have purchased the device in the first place.

        Something to think about on this lovely day.

  5. Graham says:

    I dived in with a car technical problem expecting a fast reply as so many ‘experts’ were waiting. I was sorely disappointed though.
    On the plus side a simple low cost phone call secured my £16 refund in minutes.

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